Privacy Policy

1. Who we are

Olystrix Ltd ("Olystrix", "we", "us") is a software engineering and technology services company. Our registered address and contact details are available at hello@olystrix.com.

This policy applies to information collected through our website (olystrix.com), our client portal, and in the course of providing our services.

2. Information we collect

Information you give us directly:

• Name, email address, company name, and project details submitted via our contact form
• Account credentials for the Olystrix client portal
• Billing information processed through our payment providers (we never store card numbers)
• Communications such as emails, support tickets, and meeting notes

Information collected automatically:

• IP address and approximate geolocation
• Browser type, operating system, and device identifiers
• Pages visited, time on site, and referral source via analytics
• Cookies and similar tracking technologies (see Section 6)

3. How we use your information

• To respond to enquiries and deliver the services you have requested
• To manage your client portal account and project communications
• To process payments and issue invoices
• To improve our website and understand how visitors engage with it
• To send service updates and security notices (not marketing without consent)
• To comply with legal obligations and resolve disputes

4. Legal basis for processing (GDPR)

Where applicable, we process your data on the following legal bases:

5. Data sharing

We share it only with:

• Sub-processors required to deliver our services (hosting, analytics, payment processing) — all bound by data processing agreements
• Professional advisors (legal, accounting) under strict confidentiality
• Law enforcement or regulatory authorities where legally required

A current list of our sub-processors is available on request at hello@olystrix.com.

6. Cookies

We use essential cookies to operate the site and anonymised analytics cookies to understand usage. No advertising or third-party tracking cookies are set without your consent.

You can manage or withdraw cookie consent at any time via your browser settings or by contacting us.

7. Data retention

8. Your rights

Under GDPR and equivalent legislation, you have the right to:

9. Security

We implement industry-standard controls including TLS encryption in transit, AES-256 encrypted storage, role-based access controls, and regular security reviews. See our Security page for full details.

10. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated by email to active clients and via a notice on our website.

11. Contact